Yes, they are 100% real roses that are grown and cultivated at the perfect time for you to enjoy. After the Roses are cultivated, they go through a delicate preservation process that allows the roses to keep their look and feel for more than a year.
Refund Policy
How To Care For Your Fleurs depierre
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DO NOT Water the roses!
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AVOID direct exposure to sunlight.
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Keep the arrangement in a room-temperature environment.
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If dust collects after a few months, remove it lightly using a duster.
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DO NOT place anything onto the roses as they can crush and damage the roses.
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DO NOT remove the roses from the box; they are secure and happy there.
Terms & Conditions - Privacy Policy
TERMS OF USE
This Website is operated by fleursdepierre, LLC.. All inquiries may be directed to:
Your use of this Website is governed by these Terms and Conditions.
Please take a few minutes to review these Terms and Conditions. Your use of the fleursdepierre.com Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with fleursdepierre , either through our Website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through our Website. If you do not agree with any of these Terms and Conditions, please do not use the fleursdepierre.com Website.
Use of Website
The fleursdepierre.com Website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving goods and services and/or to otherwise transact business with or contact fleursdepierre, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with fleursdepierre. This policy is intended to protect the privacy and freedom of fleursdepierre’s customers and the personal relationship fleursdepierre works to develop with its customers and others authorized to use its Website.
Accessibility
OUR COMMITMENT TO ACCESSIBILITY
Fleurs depierre. is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at or email our team at info@fleursdepierre.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Contact Us
info@fleursdepierre.com
Monday - Friday 8am - 8pm EST
Saturday - Sunday 9am - 6pm EST
FAQ's
It is not recommended that you remove the roses from their box. The roses are attached to the boxes using strong adhesive. This allow the roses to stay in place and not change the carefully designed arrangement they are displayed in.
No, they have gone through a delicate preservation process and should not be watered.
Typically, preserved roses last more than a year, however in the right conditions, they can last even longer. Please see our care card to optimize their longevity.
We have 2 shipping methods, USPS and UPS depending on how quickly you want your roses delivered. In both cases, the roses are incased in their display box with cover. They are then put inside a silk bag to protect them from dust. From there, they are packed in a shipping box insulated with sustainable packing peanuts to absorb any bumps on the road.
Yes, for both USPS and UPS, a tracking number will be sent to you via email for you to track your package.
Yes, you can email or call us anytime and we would be happy to do everything we can to make sure your order is correct.
Refund Policy
Customer satisfaction is our ultimate goal. We take care to make sure each order passes our rigorous quality
assurance standards. Your order is custom and made specifically for you and therefore, returns are only accepted
under the following circumstances:
The arrangement you received was damaged in transit.
The arrangement you received differed from what you ordered.
If you received an arrangement that was damaged or an incorrect order, please take a picture of the product and email us at support@fleursdepierre.com and we will get back to you with further instructions on replacement.